Refund policy

30-Day Money Back Guarantee
We want you to love your purchase. If you're not satisfied, you can request a refund within 30 days of receiving your order.

To be eligible for a refund:

• Item must be unused and in its original packaging

• Request must be submitted within 30 days of delivery

How to request a refund:
Email us at support@sanvera.store with your order number and reason for the return. We’ll guide you through the process.

Refunds (if applicable):
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days.

Late or missing refunds:
If you haven’t received a refund after 10 business days, please check with your bank or credit card company. If the issue persists, contact us at support@sanvera.store.

Exchanges:
We only replace items if they are defective or damaged. If you need an exchange, email us at support@sanvera.store.

Shipping costs:
Return shipping is the responsibility of the customer unless the item is defective or incorrect.