FAQs

1. When will my order arrive?
All orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location.

2. How can I track my order?
You will receive a tracking link via email as soon as your order is shipped. If you haven’t received it, please contact us at support@sanvera.store.

3. Do you ship internationally?
Yes, we ship worldwide, and shipping is always free.

4. What is your return policy?
We offer a 14-day return policy for all unused and unopened items. Please email us at support@sanvera.store to initiate a return.

5. What if I receive a defective or damaged item?
We’re very sorry! Please email us at support@sanvera.store with a photo of the item and your order number — we’ll make it right.

6. Can I cancel or change my order?
Orders can only be changed or canceled within 12 hours of placing them. Contact us immediately at support@sanvera.store if needed.